Rules – Usmas Muiža

Dear guests,

To ensure you have a pleasant stay, we have prepared the Usma Manor House rules and regulations for the hotel and spa area for your convenience.

Rules and Regulations for the Hotel and Spa Area.

Check-in/check-out:

The minimum age for registration is 18.
Children and young people under the age of 18 may stay at the hotel only if accompanied by their parents or other authorized persons.
When registering, you must present a valid form of identification, such as a passport or ID card.

Children:

Children under 2 years of age stay for free if no extra bed is used.
A crib is available for an additional fee of 10 EUR per night.
The fee for an extra bed and breakfast for children aged 2–12 is 10 EUR per night.

Night’s rest:

It is prohibited to disturb other guests with loud or inappropriate behavior. The hotel has designated quiet hours from 11:00 PM to 7:00 AM. Guests who fail to observe the quiet hours may be asked to leave the hotel without a refund of the reservation fee.

Safety rules:

Do not give your room key to third parties.
Please return your room key to the front desk or bar when you check out.
Fee applicable in the event of lost keys: 30 EUR
The hotel’s main entrance is closed from 10:00 PM to 8:00 AM. Access is via an electronic key card.
For safety reasons, third parties are not permitted in guest rooms without prior approval from a staff member.
Do not move the furniture without permission, and do not light candles.
Please do not damage hotel property. If you notice any damage to the room’s furnishings upon arrival, please report it to the hotel administration to avoid any misunderstandings.
For damage caused by the guest, a fee will be charged based on the extent of the damage.
Hotel staff have the right to refuse service to guests who are under the influence of alcohol or drugs. In such cases, no refunds will be issued for reserved and paid-for services.
The hotel is not responsible for guests’ belongings left unattended.

Pets:

Pets are not allowed in the hotel building. The fine for bringing a pet without permission is 100 EUR.
Any exceptions must be coordinated with the administration prior to arrival.

Payment terms:

You can pay for hotel services in cash (EUR), by bank transfer, with a credit card, or with a gift card.
Payment must be made no later than at the time of check-in at the hotel.

The reservation fee is non-refundable in the event of cancellation, unless requested by the customer.

Smoking:

Smoking is prohibited in guest rooms and in public and spa areas. The penalty for violating this rule is 100 EUR.
There is a designated smoking area in the hotel courtyard.

Cleaning:

We are committed to the responsible use of water and energy resources

Rooms are cleaned between 10:00 a.m. and 5:00 p.m. If you would like your room to be cleaned during this time, please hang the “Please Clean Room” sign on the outside door handle by 14:00.
On days when the corresponding sign is not displayed, the street will not be cleaned.

Room service:

Food and drinks can be ordered by phone up to one hour before the restaurant closes.
Room service charge: 4.50 EUR

Restaurant/bar hours:

Breakfast:

In the restaurant dining room from 9:00 a.m. to 10:30 a.m. (other times by prior arrangement with the receptionist)

Other provisions:

SPA Area Rules and Regulations

The customer is required to:

Please observe the Usma Manor rules and regulations, and be courteous to other guests and the staff.
Keep track of your health on your own.
Stop using the service immediately if you experience severe pain, dizziness, or discomfort during the service, and seek assistance from the staff.
Refrain from any action that could endanger your own life or health or that of others.
Comply with the requirements for service staff to ensure internal order.
Notify the maintenance staff of any damage to equipment or inventory.
Avoid touching the sauna heating elements.
Temperatures in the sauna room can reach up to 95°C.
Parents or other guardians should not leave children under the age of 16 unattended.
Wear swimsuits in all public areas.
Please wear a robe when going to treatments or the spa area.
Compensate the company for the damage caused to its property.

The customer is prohibited from:

Do not visit the spa if you have contagious skin, hair, or nail conditions, or open wounds.
Damage or treat the furnishings, equipment, and premises at the service location with disregard.
Use honey, coffee grounds, and other body scrubs in the sauna or steam room.
Entering the spa area (saunas, pool, jacuzzi) or receiving massage and spa treatments while under the influence of alcohol, drugs, or other intoxicating substances.
Behave aggressively, inappropriately, or loudly; harass or otherwise disturb other customers and staff.
Swimming in the pool, hot tub.
Bringing in outside food and beverages, as well as glass containers and utensils. The fine for violating this rule is 200 EUR.
Spitting on the floor and in water, relieving oneself outside of restrooms.
It is prohibited to disturb other guests with loud behavior or conduct that is inconsistent with social norms.
You are not permitted to re-enter the SPA area after leaving without first taking a shower.

The company has the right to:

SPA treatments are available only if a reservation has been made in advance and confirmation has been received.
Shorten the duration of the procedure or cancel it if the start time has been missed.
Unused services from the SPA package deals will not be refunded or offered for use at a later time.
Cancel or reschedule treatments in a timely manner (72 hours before your appointment).
A guest who fails to comply with these rules, posted warning signs, notices, or instructions from staff may be immediately removed from the premises without a refund of the reservation fee.
The company assumes no liability for damage, loss, accidents, or injuries resulting from other causes arising from the customer’s negligence, lack of due care, carelessness, or failure to comply with these terms and conditions, including failure to follow the instructions of service personnel.
Any employee of Usma Manor has the right to instruct a guest regarding compliance with these rules, and the guest must follow these instructions.